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Order Management Coordinator

Overview

PURPOSE

Effectively and efficiently manage order management of trucking operations and the movement of cement by truck (bulk, flatbed & LTL) inbound, intra-company, and outbound to the end customers. ??Ensure product is delivered on time, at the lowest cost possible and free of exceptions.



Responsibilities

KEY RESPONSIBILITIES

  • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
  • Support the OH&S mission with the order desk team, carriers and customers across the regional area to influence the daily actions and behaviours of all
  • Ensure that the LafargeHolcim 5 rules of safety become a standard for the Order Management Coordinators (OMC?s)
  • Committed to safety in their daily activities
  • Encourages safety daily with customers and carriers
  • Facilitates the order process through order taking, entry, load scheduling, tendering, acceptance notification, and delivery confirmation
  • Works to resolve customer issues with the local team to ensure customer expectations are met
  • Responsible for the management of exceptions by contacting the carrier, customer and/or market manager to ensure no disruption in service
  • Ensures communication of key business information to team and to OMC Lead on a regular basis
  • Provide feedback to OMC Lead on continuous process improvement ideas and potential savings opportunities
  • Works with the regional sales team to improve communication and service leading to increased sales and improved service
  • Ensure that tools and processes are used and managed daily by full team
  • Work with the OMC Lead and Regional Transportation Coordinators to utilize the most effective utilization of carriers with in their region
  • Work to meet the expectations of the Order Desk Manager and broader logistics organization
  • Communicate effectively with ship locations
  • Become thoroughly familiar with all customers and carriers in their market place
  • Responsible for oversight of expedite and exception management
  • Coordinates continuous communication between sales, terminal operations, carriers, and corporate logistics for region
  • Coordinates the expediting of cement in the event of a failure either by the existing carrier or a new carrier
  • Proactive carrier capacity management
  • Ability to perform cost analysis to ensure optimal source is utilized

RELATIONSHIPS WITH OTHER JOBS

  • This role will have relationships across a large scope of our company and external company.
  • The role will interact with customers and sales staff daily to ensure that customers and terminals are supplied as ordered.
  • Interact with the OMC
  • Lead and manage performance of carriers and enable constant customer supply.


Qualifications

KNOWLEDGE, SKILLS & ABILITIES

Required Education:? High School diploma/GED

Additional Education Preferred:? Bachelor's/Undergraduate Degree

Field of Study Preferred:? Logistics/Supply Chain/Customer Service

Required Work Experience:?? 1-3 years of logistics / customer service experience

Travel Requirements:? <5%

Required Computer / Software / Skills:

  • Strong knowledge of Microsoft Office programs.
  • ERP (SAP in particular) experience preferred.
  • Familiarity with Transportation Management Systems is a PLUS.
  • Cement industry experience preferred.? ?

 

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